You sign off the script, the claims sheet and the storyboard before any motion is built. If a finished video does not match what you signed off, tell us within 14 days of delivery. We fix it at no cost. If we cannot fix it within 10 business days of you telling us, we refund the price of that video.
This is in addition to your rights under the Australian Consumer Law. It does not promise views, leads or sales.
To claim, email hello@paulsaunders.ai with your order number and what does not match. We pay any cost of processing the claim.
Express: if we miss the Express date for reasons on our side, the Express fee comes back. Details are in the terms.
This guarantee is given by Retro River Pty Ltd, registered office 4/100 Hay St, Subiaco WA 6008, phone 0448 817 445, email hello@paulsaunders.ai.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.